Privacy Policy

1. Introduction

Today Holidays ("we," "our," "us") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, share, and protect information when you visit todayholidays.com ("Website") or use our travel booking services.

By accessing or using our Website and services, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use our Website.

2. Information We Collect

We collect the following categories of information to provide and improve our services:

a) Personal Information You Provide

• Full name, date of birth, gender, and passport details (for ticket issuance)
• Contact information including email address, phone number, and billing address
• Payment information such as credit/debit card number, expiry date, and CVV (processed through PCI-DSS compliant gateways)
• Travel preferences, frequent flyer numbers, and special service requests
• Communication records when you call, email, or chat with our customer support

b) Information Collected Automatically

• IP address, browser type, operating system, and device identifiers
• Pages visited, time spent on pages, referring URLs, and click activity
• Cookies, web beacons, and similar tracking technologies
• Geographic location (city/country level) derived from IP address

c) Information from Third Parties

We may receive information about you from airlines, payment processors, fraud-prevention partners, and marketing partners where you have consented to such sharing.

3. How We Use Your Information

Your information is used for the following purposes:

• To process flight bookings, modifications, refunds, and cancellations
• To communicate booking confirmations, itinerary changes, and travel updates
• To respond to your enquiries and provide customer support
• To send promotional offers and newsletters (only with your consent — you may opt out anytime)
• To verify identity, detect fraud, and prevent unauthorized transactions
• To improve our Website, services, and user experience
• To comply with legal obligations, court orders, or regulatory requirements

4. Cookies & Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience. Cookies help us:

• Remember your preferences and search history
• Analyze website traffic and user behavior using tools like Google Analytics
• Serve relevant advertisements through Google Ads, Meta Pixel, and similar networks
• Maintain secure session information during your booking process

You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect certain Website functionalities.

5. How We Share Your Information

We do not sell or rent your personal information. We share information only as described below:

• With Airlines & Travel Suppliers: To process your bookings and issue tickets.
• With Payment Processors: To securely process transactions.
• With Service Providers: Hosting, CRM, email, analytics, and customer support vendors who are contractually bound to maintain confidentiality.
• For Legal Reasons: When required by law, court order, or to protect rights, safety, and property.
• Business Transfers: In the event of a merger, acquisition, or sale of assets.

6. Data Security

We implement industry-standard technical and organizational measures to protect your personal information, including SSL encryption, secure servers, firewall protection, and restricted access controls. However, no method of transmission over the Internet is 100% secure. While we strive to safeguard your data, we cannot guarantee absolute security.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce agreements. Booking records may be retained for up to 7 years in accordance with tax and regulatory requirements.

8. Your Rights

Depending on your jurisdiction (including under GDPR and CCPA), you may have the following rights regarding your personal data:

• Right to access the personal information we hold about you
• Right to correct or update inaccurate information
• Right to request deletion of your data (subject to legal retention requirements)
• Right to object to or restrict certain types of processing
• Right to data portability
• Right to withdraw consent for marketing communications
• Right to lodge a complaint with a data protection authority

To exercise these rights, please email privacy@todayholidays.com or call +1-866-690-1530.

9. Children's Privacy

Our Website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will delete it promptly.

10. International Data Transfers

Your information may be processed and stored in countries outside your country of residence. By using our services, you consent to the transfer of your data to such jurisdictions, which may have different data protection laws.

11. Third-Party Links

Our Website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We recommend reviewing the privacy policies of any third-party sites you visit.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. The updated version will be posted on this page with a revised "Last Updated" date. Continued use of our Website after changes constitutes your acceptance of the updated policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your information, please contact us:

• Email: privacy@todayholidays.com
• Phone: +1-866-690-1530 (Toll-Free, 24/7)
• Website: todayholidays.com